Shipping policy

Shipping Policy

Effective date: 16.02.26

HCKNY ships from Hackney, London, United Kingdom.

 

1. Order Processing

Orders are processed within 1–3 business days.

You will receive a confirmation email once your order has been dispatched.

Orders are not processed on weekends or public holidays.

 

2. UK Shipping

Estimated delivery times:

• Standard shipping: 3–5 business days
• Express shipping (if available): 1–2 business days

Delivery times are estimates and may vary.

 

3. International Shipping

Currently we ship within the UK.

 

International shipping will be available soon.

 

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees. These charges are the responsibility of the customer and are not included in the product or shipping price.

5. Incorrect Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.

6. Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us within 7 days of the expected delivery date at: support@hckny.uk

 

We will investigate with the courier.

 

7. Delivery Responsibility

Once an order has been marked as delivered to the address provided, responsibility passes to the customer.